FAQs

Frequently asked questions

Delivery

How long will my order take?
1-3 working days to process, then 7-14 working days to arrive. Our products ship from our supply partners overseas, which is what keeps the prices where they are. We would rather be straight with you about this up front.

How much is delivery?
£3.95, or free on orders over £40.

Will I be charged customs or import VAT?
No. The price at checkout is the final price. If a carrier ever contacts you asking for a payment, do not pay it — email us.

Can I track my order?
Yes. You will get a tracking link once it is dispatched. Tracking can take 48-72 hours to start updating.

Do you deliver outside the UK?
Not at present.

The tools

Do they come with a UK plug?
Yes, every tool has a UK 3-pin plug fitted. No adaptor needed.

What temperature should I use?
Fine or colour-treated hair: 150-180°C. Normal hair: 180-200°C. Thick or coarse hair: 200-230°C. Start lower than you think you need — most damage comes from going over the same section repeatedly, not from a single pass.

Is there a warranty?
Two years on every styling tool. Email us with your order number and a description of the fault.

Can I use them abroad?
The Duo Straight & Curl Styler is dual voltage. The others are 220-240V and need a voltage-appropriate supply.

Haircare

Are your products vegan and cruelty-free?
Yes, across the whole haircare range.

Are they safe on colour-treated hair?
Yes. Our shampoo and conditioner are sulphate-free, which is what matters most for colour retention.

Which heat protectant do I need?
Shield Heat Protection Mist covers up to 230°C, which is the maximum of every tool we sell. If you style more than twice a week, it is the single most useful thing on this site.

Orders and returns

Can I change or cancel my order?
Email us within 2 hours of ordering and we will try. Once it has been dispatched, you can still cancel under your 14-day right — see our Returns & Refunds policy.

What if something arrives damaged?
Email [COMPLETAR: e-mail de apoio — use um do domínio myllabeauty.com] with your order number and a photograph. We will replace it or refund you, and we pay the postage.

Can I return an opened haircare product?
Unopened, yes, within 14 days. Once the seal is broken we cannot resell it for hygiene reasons, so it falls outside the cancellation right. If it is faulty, that is different — email us.

How long do refunds take?
We process within 14 days of receiving the return. Your bank may take a further 3-5 working days.